Shipping

We can ship to virtually any address in the United States and Canada. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

We recommend only using a delivery address which is open to excepting delivery's during business hours.

Please note that items are only shipped and delivered on weekdays, no items are sent out or delivered over weekends.

How to Receive Your Poker Table:

All of our poker tables come with free freight shipping.
Freight deliveries are a bit different than your everyday ground shipments, so please read this over at least once. 

Upon receiving your order, we will book the proper freight on your behalf. We will then send you your tracking information via email. The freight company will then be in contact prior to final delivery, to schedule the best time for drop off. 

Upon arrival:

Once your table arrives for final delivery, MAKE SURE YOU OPEN AND INSPECT THE TABLE WHILE THE DRIVER IS PRESENT! Before you sign off on the delivery, make sure you check that your table arrived in perfect condition. All tables are insured, but damages must be accounted for during final delivery, or it will delay (or sometimes negate) the claim.

In the event you get a pushy driver who insists on heading off to his next delivery, make sure he marks on the Bill of Lading, "Customer Will Inspect". This releases you from fault and allows you to inspect after the driver leaves. In case of damage...No Worries!

In the event that your table was damaged in transit, DO NOT ACCEPT THE DELIVERY. Make sure you have the driver mark, "Refused, damaged upon delivery" on the table. Then give us a call and let us know. 95% of the time, we will just have to make a phone call on your behalf, then we can send out a replacement table immediately. 

But like 99% of our customers, who never run into damage issues - open, inspect, sign the bill of lading and enjoy! 
Keep in mind that if you sign the bill of lading, you are releasing all liability from the freight company, soinspect, inspect, inspect!

Returns Policy

Your satisfaction is our first priority at Cardgameshop.com. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your credit card. All returns are subject to us receiving the item back within 14 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.

We DO NOT refund for change of mind or incorrect choice. However, you may exchange the item for the same item in a different size only. If the item is sold out you will then receive an online store credit to be spent within three months. If an item is on sale there is NO change for size and no refunds so please choose carefully.

To arrange a return please follow this procedure:
Click on the "My Account" link located at the top of any page. Next click on the "Return Requests" link located on the right side of the page under the header titled "Manage Your Account". Follow the prompts.

Please include the following information:
- Your Order number if known (appears on the top of the confirmation email)
- Your name and address
- A description of the item you are returning
- Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item.